SHIPPING

UNITED KINGDOM

• We typically use standard delivery for all UK orders which can take up to 5 working days.
• Please note that some items are sent directly from our international brands. If this is the case, shipping times and costs will be automatically calculated at checkout.  
• Your order is likely to arrive in more than one package if you place  an order containing multiple brands.
• Once your order has been dispatched, you will receive an email confirmation with tracking details.

REFUNDS

• Please go to our returns portal to request a return.  You will then receive an email to guide you through the returns process along with your returns label.
• The item should be in it's original condition, unworn, unwashed and with all original tags attached
• Please state your order number on the return
• We must be notified of returns within 14 days of receipt

EXCHANGES

• Due to the limited stock we have, we we are not able to accept exchanges.

 

INTERNATIONAL (OUTSIDE THE UK)

• Some items are sent directly from our international brands. If this is the case, shipping times and costs will be automatically calculated at checkout.
• For all other designers, European orders are sent tracked at a flat rate of £15
• All orders outside of the EU are sent at a flat rate of £20.
• Depending on your location, international shipments arrive in approximately 2-7 business days from dispatch date.

INTERNATIONAL TAXES & DUTIES

• Please be aware that if you are purchasing from one of our designers from outside your shipping country, you may be charged customs duties and taxes. These are not included in the price of the goods nor in the shipping cost.  
• The Sample Room Ltd is not responsible for any duties and taxes which may be applied by customs in the country where delivery is made.
• The Sample Room Ltd will not refund customers who reject packages upon arrival for failure to pay duty fees.
• For further information we recommend contacting your local customs office.  

REFUNDS

• Unfortunately we cannot issue refunds for international customers

EXCHANGE & CREDIT NOTES 

• We do not offer exchanges for International orders 

OTHER

We take every care to depict colours and fabrics as accurately as possible on our website. However, specifications, descriptions and colour references are not intended to be binding and variations may occur depending on your browser software or computer system.

 

For more information contact hello@thesampleroom.store